Privacy Policy – Big Baller Club Casino (Philippines)

Effective Date: April 9, 2025
Last Updated: April 9, 2025

1. Introduction

Welcome to Big Baller Club Casino (also referred to as “BBC Casino,” “BigBallerClub,” “we,” “us,” or “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (bigballerclubph.com), use our mobile application (the “Big Baller Club App“), or utilize any of our online gaming services (collectively, the “Services”) offered in the Philippines.

We operate in compliance with applicable data protection laws, including the Republic Act No. 10173, known as the Data Privacy Act of 2012, and its implementing rules and regulations.

Please read this policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with this policy, please do not access or use our Services.

2. Information We Collect

We collect different types of information to provide and improve our Services, ensure security, and meet regulatory requirements. This may include:

Personal Identification Information: Data you provide when you register, verify your account, or contact us, such as your full name, date of birth, email address, phone number, residential address, and copies of government-issued identification documents (for KYC/verification purposes).
Account & Transaction Information: Your chosen username, securely hashed password, account settings, deposit and withdrawal history, betting and gameplay records, bonus and promotion activity, and payment method details (note: full payment card numbers are typically processed securely by payment providers and not stored directly by us).
Technical & Usage Information: Data automatically collected when you interact with our Services, including your IP address, device type, operating system, browser type and version, cookie data, login timestamps, pages visited, time spent on pages, games played, and interaction data. We collect this to ensure platform stability, security, analytics, and service optimization.
Communications: Records of your communications with our customer support team (Live Chat logs, email correspondence).

3. How We Use Your Information

Your information is used for specific, legitimate purposes related to providing and managing the BBC Casino services:

To Provide and Manage Services: Setting up and maintaining your account, processing deposits and withdrawals, facilitating gameplay, providing customer support, and delivering requested services.
For Security, Identity Verification & Fraud Prevention: Verifying your identity (KYC), monitoring for suspicious activities, preventing fraud and unauthorized access, ensuring platform integrity, and complying with Anti-Money Laundering (AML) regulations.
To Personalize Your Experience: Offering tailored promotions, bonuses, game recommendations, and content based on your preferences and activity (you can manage marketing preferences).
For Legal & Regulatory Compliance: Meeting our obligations under our PAGCOR license and complying with applicable Philippine laws and regulations, including reporting requirements.
For Service Improvement & Analytics: Analyzing usage trends (often using aggregated or anonymized data) to understand player behavior, improve our website and app functionality, optimize game offerings, and enhance user experience.

4. Legal Basis for Processing

We process your personal data based on valid legal grounds, primarily: your consent (where required, e.g., for marketing), the necessity to perform our contract with you (providing the gaming services), compliance with our legal obligations (PAGCOR regulations, DPA), and our legitimate interests (security, service improvement).

Big Baller Club Casino does not sell or rent your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

With Trusted Service Providers: We engage third-party companies to perform functions on our behalf, such as payment processing (like GCash, Maya providers), identity verification (KYC services), platform hosting, data analysis, customer support software providers, and marketing assistance. These providers have access only to the information necessary to perform their tasks and are contractually obligated to maintain confidentiality and security.
With Regulatory & Legal Authorities: We may disclose your information to PAGCOR, law enforcement agencies, government bodies, or courts when required by law, regulation, legal process, or to protect the rights, property, or safety of BigBallerClub, our players, or others.
In Case of Business Transfers: If Big Baller Club undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality agreements.

6. Cookies and Tracking Technologies

We use cookies (small text files stored on your device) and similar technologies (like web beacons or pixels) to operate and improve our Services. These help us:

Keep you logged in (session cookies).
Remember your preferences (e.g., language).
Understand how you use our site (analytics cookies).
Deliver relevant promotions (marketing cookies, where applicable).

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the Big Baller Club PH website or app.

7. Data Security

We implement robust technical and organizational security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These include:

SSL Encryption: Securing data transmitted between your device and our servers.
Firewalls & Secure Servers: Protecting our systems from external threats.
Access Controls: Limiting access to personal data to authorized personnel only.
Regular Security Reviews: [Mention regular audits if applicable].

While we take data security very seriously, please remember that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data. Our Security Measures

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including providing our Services, complying with legal and regulatory obligations (e.g., PAGCOR record-keeping requirements, AML laws), resolving disputes, and enforcing our agreements. Retention periods vary depending on the type of data and legal requirements.

9. Your Data Privacy Rights (Philippines)

As a user in the Philippines, you have specific rights regarding your personal data under the Data Privacy Act of 2012 (RA 10173). These include:

The Right to be Informed: To know how your data is being processed.
The Right to Access: To request a copy of the personal data we hold about you.
The Right to Rectification (Correction): To request correction of inaccurate or incomplete data. You can often update basic profile information directly. Link to Account Profile
The Right to Erasure or Blocking: To request the deletion or blocking of your data under certain conditions (subject to legal retention requirements).
The Right to Object: To object to the processing of your personal data in certain circumstances (e.g., direct marketing).
The Right to Data Portability: To receive your data in a portable format under certain conditions.
The Right to Lodge a Complaint: To file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated. National Privacy Commission

How to Exercise Your Rights:
To exercise these rights (Access, Correction, Erasure, Objection, etc.), please submit your request via email to our dedicated privacy team or our main support channel: support@bigballerclubph.com mailto:support@bigballerclubph.com. We will respond to your request in accordance with the Data Privacy Act, typically within a specified timeframe. Please note that we will need to verify your identity before processing your request to protect your privacy.

10. International Data Transfers

[Add this section ONLY if data is processed/stored outside the Philippines]
Your information may be transferred to, stored, and processed in countries other than the Philippines where our servers or service providers are located. We ensure that appropriate safeguards (such as Standard Contractual Clauses or Adequacy Decisions) are in place to protect your data when transferred internationally, in compliance with the Data Privacy Act.

11. Children’s Privacy

Our Services are not intended for individuals under the legal gambling age in the Philippines (typically 21 years old). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, service offerings, or legal requirements. The “Last Updated” date at the top indicates the latest revision. We will notify you of significant changes by posting the new policy prominently on our website or app, and potentially via email. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices at Big Baller Club Casino, please contact us:

Email: support@bigballerclubph.com mailto:support@bigballerclubph.com (Consider adding a dedicated privacy email like privacy@bigballerclubph.com if available)
Live Chat: Available 24/7 via our website or app.
Via our Contact Page: Contact Us

14. Disclaimer

This Privacy Policy is provided for informational purposes and does not constitute legal advice. While we strive for accuracy and compliance, please consult with a legal professional for specific advice regarding data privacy laws.

Privacy Policy – Big Baller Club Casino Philippines